Cancellation & Refund Policy

1. Cancellation Policy

• Once payment is confirmed and your custom design work is initiated, we’re unable to cancel your order. Our process begins right after purchase, and each item is made especially for you.

• For any cancellation requests, please contact us immediately at [customer-care email / helpdesk link]. While we cannot guarantee cancellation once production has begun, we’ll do our best to assess your request on a case-by-case basis.

2. Refund Policy

• No Refunds
  Since all our products are custom-designed and printed to order, we do not offer refunds once production starts.

• Exception: Damaged or Defective Items
  If your order arrives damaged or with manufacturing defects, reach out to us within 7 days of delivery. We’ll gladly review your case and, if applicable, offer:

  • A free re-print, or

  • A refund, issued to your original payment method.

3. Reporting Damages or Defects

To help us expedite your request, please provide:

• Your order number

• Photographic evidence showing the damage or defect

• A brief description of the issue

Our team will respond swiftly and guide you through the resolution.

4. Why This Policy?

Custom printed items require time, materials, and attention to detail. Since each piece is produced specifically for your order, we’re unable to restock or resell them. This policy ensures clarity and fairness—as well as balancing customer satisfaction with efficient operations.

5. Questions or Support?

We’re here to help! If you’re unsure whether your concern qualifies, feel free to reach out:

• Whatsapp: 24/7 Live chat on the website

• Support Hours: [e.g. Mon–Fri, 10:00 AM–6:00 PM]